TERMS & CONDITIONS

PIECE X PIECE LIGHTING WEBSITE TERMS & CONDITIONS

This website is owned and operated by PieceXPiece Pty Ltd (‘Piece X Piece’) - ACN 659 611 337. The website is made available to you for your use on the condition that you agree to these Terms and Conditions of Use ('Terms'). Reference to 'us', 'PieceXPiece Lighting' or 'Piece by Piece' mean Piece X Piece and include its related bodies corporate and associates as those terms are defined in the Corporations Act 2001 and references to 'you' mean you, the user of the website. By using the website, you are deemed to have accepted the Terms. The Terms constitute the entire agreement between us and you concerning the website.

 

PRODUCT DISCLAIMER

PieceXPiece strives to create and reproduce images online that reflect the true colours of our products in real life. Please note that product colours can vary from monitor to monitor through various computer settings and room brightnesses.

 

We endeavour to provide up to date inventory information to each customer about sizing, colour or style via our website. We note that sometimes this information could be wrong and apologise in advance for any errors.

 

With each item purchased, simple to read assembly instructions are provided. We do advise that you have a qualified electrician install your purchase. Damage caused during installation will not be covered under the warranty. 

 

BANKING DETAILS

PieceXPiece Lighting Pty Ltd 

BANK: Westpac 

BSB: 033 009 

ACC: 782492

REF: Invoice Number

 

DELIVERY DETAILS 

Please visit our delivery information page.

Delivery times are in approximate business days and are generally through Direct Freight Express, who we have a strong partnership with, unless otherwise arranged. You will receive tracking details once your order has been fulfilled and order is dispatched. Changes to the delivery address after the order has been dispatched can incur a freight charge on the customer’s side.

 

ACT

2-3

SA

2-4

NT

5-8

NSW

2-4

QLD

3-5

VIC

1-3

WA

5-8

 

 

FULL PAYMENT or PARTIAL PAYMENT ORDER (All Partially Paid invoices where goods are stored)

If your invoice has not been paid in full and a deposit has been received, it will

be classified as a Partial Payment and be subject to the Partial Payment terms as listed below. Partial Payment sales are governed by the Competition and Consumer Act 2010 for Australia and

Fair-Trading Act 1986 for New Zealand.

 

If there is a balance outstanding after 90 days from the date of the sale all Partial Payments will expire, unless otherwise agreed. A 25% termination fee will be charged for all cancelled and expired Partial Payment Orders (not payable in ACT, Australia). You may cancel your Partial Payment Order at any time and receive a refund for all payments made (less a termination fee of 25% of the partial payment value).

 

STORAGE OPTIONS

PieceXPiece will hold/store goods that are paid in full as per payment terms for 90 days (12 weeks approximate) from invoice date. (Unless otherwise agreed upon and noted in your invoice notes) If there is no written agreement in place, a fee of 5% of invoice total may be charged per calendar month for storage costs incurred.

 

INSTALLATION RECOMMENDATION

A qualified electrician should be engaged to test, install, and assemble your chandelier. Please visit our preferred installers page here to find an electrician in your state.

 

WARRANTY

PieceXPiece offers a lifetime warranty from wiring, structural and spare parts so you can be confident and have trust when making your purchase that we will be there to support you.  

 

AFTER SALES – 

In the unfortunate event of you needing to act on the warranty please complete the form via this link.

 

The warranty is not valid in the following cases:

  • If you or a third party has attempted to modify or repair the light or any part of its structure without having received written permission from Piece X Piece Lighting.
  • Defects, damages, or faults resulting from improper assembly, care or craftsmanship or not following the installation checklist and the manual.

 

 

RETURNS & EXCHANGE

If you intend to return or exchange your product for whatever reason you have 90 days from your delivery date.  Complete the returns form using this link. You will need your order number to complete the form.

 

Returns are to be received by PieceXPiece Lighting no later than 2 weeks after dispatching them to us. The original items must be delivered/returned in safe condition/packaging.

 

If after 90 days, you wish to return or exchange your item or If any of the original packaging has been thrown out or repackaged incorrectly, a 25% restocking fee will be charged and the sender will be responsible for any subsequent damages incurred due to incorrect packaging. You will be required to arrange the safe return of your item and cover the cost of freight.

 

Once returns/exchanges are inspected/approved the refundable amount minus original delivery cost incurred by PieceXPiece Lightning will be processed in the same manner of your original payment. 

 

Note: Partial Payment purchases (orders that were paid in part payments and stored for clients) will be assessed as store credits. If Piece X Piece has created a custom light for you, we are unfortunately unable to accept a return based on change of mind or where sizing does not suit, unless the finished product is different from the CAD drawings supplied and approved by you, prior to production.

 

If you are returning an item for refund that has attracted any discount through a promotion or sale, the refunded amount is based on the original invoice (what was paid for the returning item) and not the normal retail price of the item, minus any costs incurred as stated above.

 

PRICES

All references to $ and dollars on the website are in Australian currency (AUD). All prices were current at the time of publication on the website and are inclusive of GST. While we make every endeavour to ensure the accuracy of our website, in the event of system based pricing errors if you acquire a product at the incorrect price we will advise you as soon as possible and we reserve the right to cancel the transaction/your order and refund the mistaken purchase price to you.